Record ID
562462
CUSTOMER SERVICE
SKILLS FOR SUCCESS
AUTHOR :
Robert W. Lucas
PUBLICATION YEAR :
©2015
CATEGORY :
HARDCOPY
ISBN :
9780073545462
CALL NUMBER :
HF5415.5 .L83 2015
DETAILS
International Standard Book Number (ISBN)
9780073545462; paperback
Cataloging Source
DLC; UiTM; rda
Language Code
eng
Local Call Number
HF5415.5; .L83 2015
Main Entry - Personal Name
Lucas, Robert W.; author
Title Statement
CUSTOMER SERVICE; SKILLS FOR SUCCESS; Robert W. Lucas
Edition Statement
SIXTH EDITION
Production, Publication, Distribution, Manufacture, and Copyright Notice
New York; McGraw-Hill Education,; 2015; ©2015
Physical Description
xxv, 436 pages; colour illustrations; 27 cm
Content Type
text; rdacontent
Media Type
unmediated; rdamedia
Carrier Type
volume; rdacarrier
Bibliography, Etc. Note
Includes bibliographical references (pages 423-425) and index
Study Program Information Note
BM234; OCS461; BM; Sarjana Muda Pengurusan Perkhidmatan Pelanggan; Customer Service Principles; Fakulti Pengurusan Perniagaan
Subject Added Entry - Topical Term
Customer services
Record ID
562462
Holdings In Library UiTM
| # | LOCATION | ACCESSION NO. | SMD | TYPE | STATUS |
|---|---|---|---|---|---|
| 1 | UITM Sabah PTAR KAMPUS KOTA KINABALU |
98491 | OPEN SHELF | BOOK | SHELF |
| 2 | UITM Sabah PTAR KAMPUS KOTA KINABALU |
98492 | OPEN SHELF | BOOK | SHELF |
| 3 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1005542 | KOLEKSI AKSES TERHAD-BAHAN SILIBUS | BOOK | SHELF |
| 4 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1005543 | RAK TERBUKA - BAHAN SILIBUS | BOOK | SHELF |
| 5 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1005544 | RAK TERBUKA - BAHAN SILIBUS | BOOK | SHELF |
|
1#
LOCATION: UITM Sabah PTAR KAMPUS KOTA KINABALU ACCESSION NO:98491 SMD DESC:BOOK TYPE: OPEN SHELF STATUS: SHELF |
|
2#
LOCATION: UITM Sabah PTAR KAMPUS KOTA KINABALU ACCESSION NO:98492 SMD DESC:BOOK TYPE: OPEN SHELF STATUS: SHELF |
|
3#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1005542 SMD DESC:BOOK TYPE: KOLEKSI AKSES TERHAD-BAHAN SILIBUS STATUS: SHELF |
|
4#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1005543 SMD DESC:BOOK TYPE: RAK TERBUKA - BAHAN SILIBUS STATUS: SHELF |
|
5#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1005544 SMD DESC:BOOK TYPE: RAK TERBUKA - BAHAN SILIBUS STATUS: SHELF |
Ask ChatBOT LIBRARY about this title
Please login first to ask our ChatBOT LIBRARY. Click HERE to login.Similar Titles
|
|
SERVICE DESIGN FOR BUSINESS / BEN REASON, LAVRANS LØVLIE, MELVIN BRAND FLU
HF5415.5 .R435 2016 Year ©2016 HARDCOPY |
|
|
Hug your customers / Jack Mitchell
HF5415.5 .M58 2015 Year ©2015 HARDCOPY |
|
|
CUSTOMER SERVICE / Robert W. Lucas
HF5415.5 .L83 2015 Year ©2015 HARDCOPY |
|
|
Value Proposition Design / Alex Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith; designed by Trish Papadakos
HF5415.5 .O83 2014 Year ©2014 HARDCOPY |
|
|
Value Proposition Design / Written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith; Designed by Trish Papadakos
HF5415.5 .O83 2014 Year ©2014 HARDCOPY |
|
|
CUSTOMER SERVICE / Paul R. Timm
HF5415.5 .T513 2014 Year ©2014 HARDCOPY |
|
|
Customer Service / Elaine K. Harris
HF5415.5 .H2897 2014 Year ©2014 HARDCOPY |