Record ID
562433
CUSTOMER SERVICE
CAREER SUCCESS THROUGH CUSTOMER LOYALTY
AUTHOR :
Paul R. Timm
PUBLICATION YEAR :
©2014
CATEGORY :
HARDCOPY
ISBN :
9780133056259; 0133056252
CALL NUMBER :
HF5415.5 .T513 2014
DETAILS
International Standard Book Number (ISBN)
9780133056259; paperback; 0133056252; paperback
Cataloging Source
UiTM; rda
Language Code
eng
Local Call Number
HF5415.5; .T513 2014
Main Entry - Personal Name
Timm, Paul R.; author
Title Statement
CUSTOMER SERVICE; CAREER SUCCESS THROUGH CUSTOMER LOYALTY; Paul R. Timm
Edition Statement
Sixth Edition
Production, Publication, Distribution, Manufacture, and Copyright Notice
Upper Saddle River; Pearson; 2014; ©2014
Physical Description
x, 230 pages; illustrations; 26 cm
Content Type
text; rdacontent
Media Type
unmediated; rdamedia
Carrier Type
volume; rdacarrier
Bibliography, Etc. Note
Includes bibliographical references and indexes
Summary, Etc.
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.
Study Program Information Note
OCS 461; BM234; BM; Ijazah Sarjana Muda Pengurusan Perkhidmatan; Fakulti Pengurusan Perniagaan; BM232; CSM451; BM; Ijazah Sarjana Muda Pengurusan Sistem Pejabat(Kepujian); Fakulti Pengurusan dan Perniagaan
Subject Added Entry - Topical Term
Customer services; Consumer satisfaction; Customer relations; Success in business
Record ID
562433
Holdings In Library UiTM
| # | LOCATION | ACCESSION NO. | SMD | TYPE | STATUS |
|---|---|---|---|---|---|
| 1 | UITM Melaka PTAR KAMPUS BANDARAYA |
188783 | OPEN-SHELVES/RAK TERBUKA BAHAN SILIBUS | BOOK | SHELF |
| 2 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1006227 | KOLEKSI AKSES TERHAD-BAHAN SILIBUS | BOOK | SHELF |
| 3 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1006228 | RAK TERBUKA - BAHAN SILIBUS | BOOK | SHELF |
| 4 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
1006229 | RAK TERBUKA - BAHAN SILIBUS | BOOK | SHELF |
|
1#
LOCATION: UITM Melaka PTAR KAMPUS BANDARAYA ACCESSION NO:188783 SMD DESC:Book TYPE: OPEN-SHELVES/RAK TERBUKA BAHAN SILIBUS STATUS: SHELF |
|
2#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1006227 SMD DESC:BOOK TYPE: KOLEKSI AKSES TERHAD-BAHAN SILIBUS STATUS: SHELF |
|
3#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1006228 SMD DESC:BOOK TYPE: RAK TERBUKA - BAHAN SILIBUS STATUS: SHELF |
|
4#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:1006229 SMD DESC:BOOK TYPE: RAK TERBUKA - BAHAN SILIBUS STATUS: SHELF |
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