Record ID
557028
SERVICE DESIGN FOR BUSINESS
A Practical Guide to Optimizing the Customer Experience
AUTHOR :
BEN REASON, LAVRANS LØVLIE, MELVIN BRAND FLU
PUBLICATION YEAR :
©2016
CATEGORY :
HARDCOPY
ISBN :
9781118988923
CALL NUMBER :
HF5415.5 .R435 2016
DETAILS
International Standard Book Number (ISBN)
9781118988923; hardback
Cataloging Source
DLC; eng; UiTM; rda
Language Code
eng
Local Call Number
HF5415.5; .R435 2016
Main Entry - Personal Name
Reason, Ben; 1972-; author
Title Statement
SERVICE DESIGN FOR BUSINESS; A Practical Guide to Optimizing the Customer Experience; BEN REASON, LAVRANS LØVLIE, MELVIN BRAND FLU
Production, Publication, Distribution, Manufacture, and Copyright Notice
Hoboken, N.J.; John Wiley & Sons, Inc.; 2016; ©2016
Physical Description
xi, 189 pages; illustrations; 24 cm.
Content Type
text; rdacontent
Media Type
unmediated; rdamedia
Carrier Type
volume; rdacarrier
General Note
Includes index
Summary, Etc.
A guide for any organization that wants to move their customers to a more positive experience. The authors show how to transform your customer's experience and keep them engaged through the art of intentional service design; OhioLINK
Study Program Information Note
GDG676; AD241; AD; Service Design; Bachelor in Graphic Design (Honors); Faculty of Art and Design
Subject Added Entry - Topical Term
Customer services; Customer relations
Added Entry - Personal Name
Løvlie, Lavrans; 1969-; author; Flu, Melvin Brand; 1966-; author
Record ID
557028
Holdings In Library UiTM
| # | LOCATION | ACCESSION NO. | SMD | TYPE | STATUS |
|---|---|---|---|---|---|
| 1 | UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM |
993967 | RAK TERBUKA (OPEN SHELVES) | BOOK | SHELF |
| 2 | UiTM Cawangan Selangor PTAR KOMPLEKS ALAM BINA & SENI REKA |
1037806 | KOLEKSI AKSES TERHAD-BAHAN SILIBUS | BOOK | SHELF |
|
1#
LOCATION: UiTM Cawangan Selangor PTAR KAMPUS PUNCAK ALAM ACCESSION NO:993967 SMD DESC:BOOK TYPE: RAK TERBUKA (OPEN SHELVES) STATUS: SHELF |
|
2#
LOCATION: UiTM Cawangan Selangor PTAR KOMPLEKS ALAM BINA & SENI REKA ACCESSION NO:1037806 SMD DESC:BOOK TYPE: KOLEKSI AKSES TERHAD-BAHAN SILIBUS STATUS: SHELF |
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